Exchanges and returns policies

Exchanges and Returns

If you'd like a different size or piece, we recommend returning your original item for store credit and placing a new order. This ensures the fastest processing and availability of your preferred item. Return shipping costs are the responsibility of the customer. Original shipping charges are non-refundable.

Eligible items may be returned for store credit.

Store credit will be issued as a digital gift card, which you can use on any future order from our online shop.

Eligibility

• Returns are accepted within 14 days of receiving your order.
• Item must be unworn, in their original packaging, and in the same condition as received.
• Returns are only available for orders shipped within Canada and the United States.
• Due to hygiene reasons, earrings are final sale and cannot be returned unless faulty.
  
• Personalized pieces are final sale.
• Items purchased at a discounted price remain eligible for return under our standard policy. Any store credit issued will reflect the purchase price paid.

Damaged or incorrect orders

If your order arrives damaged or you receive the wrong item, please reach out at contact@ileao.studio within 7 days of delivery. Be sure to include your order number, proof of purchase, and clear photos of the item, and we will assist you in resolving the issue.

Refunds, cancellations and order changes

All sales are final, we do not offer refunds. Eligible items may be returned for store credit only. Once an order has been processed, it cannot be modified or canceled. If your order has not yet been processed, please contact us as soon as possible at contact@ileao.studio, we'll do our best to help.