FAQ

PRODUCTS & MATERIALS

•  What materials do you use in your jewelry?

All pieces are handcrafted using sterling silver or brass. Recycled silver is always prioritized when crafting new pieces.

STERLING SILVER or 925 silver is a high-quality metal made of 92.5% pure silver mixed with a small amount of others metals (usually copper) to make it stronger. This alloy is the standard in the jewelry industry  known for its beauty, durability and timeless appeal.

BRASS is a warm, golden-toned metal made from a mix of copper and zinc. It has a rich, vintage feel and develops a natural patina over time, which adds character to each piece. Brass has been used in jewelry since ancient times, cherished for its strength and beauty.

14K GOLD VERMEIL is high-quality sterling silver luxuriously coated with a thick layer of 14 karat gold, much thicker than standard gold plating. This makes it more durable, hypoallergenic, and able to hold onto its warm glow and radiant shine for years to come.

14K GOLD PLATED jewelry has a thin layer of 14 karat gold applied over base metal. While the layer is more delicate than vermeil, its still offers the same golden tone and shine.

• Are your pieces hypoallergenic?

Yes—sterling silver and 14k gold vermeil are hypoallergenic and safe for sensitive skin. Brass is also well-tolerated by most, but if you have very sensitive skin or a known reaction to brass, I recommend choosing the silver or vermeil version, or feel free to email me for a custom quote in gold.

•  Will my jewelry tarnish?

Both silver and brass naturally tarnish over time. Silver tends to oxidize and darken when not worn, while brass develops a warm, antique-like patina. You can choose to embrace these changes, or restore the original shine using the polishing cloth included in your order.

Tarnishing is completely normal and reversible. With proper care, your jewelry can last a lifetime. For more tips, see the care guide

• Are your pieces waterproof?

While swimming or showering with your jewelry won’t damage its structure, it will accelerate tarnishing.

To preserve the shine and longevity of your pieces, I recommend removing them before swimming, showering, or exposing them to water for extended periods.

Silver and brass or beautiful materials that will stand the test of time.


ORDERS & SHIPPING

•  Where do you ship from?

All orders are shipped from Montreal, Canada using eco-friendly packaging. 

•  Do you ship internationally?

Yes — I ship worldwide.  Shipping within Canada and US is a flat rate of $15 CAD, with free shipping on orders over $350 CAD.

International shipping is available at a flat rate of $20 CAD, with an optional express service for $45 CAD.

Prices may be displayed in your selected currency. All orders are processed in Canadian dollars (CAD) at checkout.

Currently, I ship to : 

• North America : Canada, US
• Europe: Germany, Austria, Belgium, Netherlands, Spain, Finland, Iceland, Ireland, France, Italy, Denmark, Liechtenstein, Luxembourg, Monaco, Norway, Portugal, United Kingdom, Sweden, Switzerland.
• Asia: Japan, South Korea, Singapore, Hong Kong SAR, Taiwan.
• Oceania : Australia, New-Zealand.

If your country isn't listed but you'd like to place an order, please feel free to reach out, I'll be happy to explore shipping options with you.

• What is your production time?

• How long will my order take to arrive?

Orders are processed within 2 to 5 business days. Each piece is made to order and takes 1-2 weeks to craft. 

Delivery time depends on your location and option selected at checkout. You’ll receive tracking once your order ships.

RETURNS & EXCHANGES

• What is your return policy?

If you'd like to make an exchange, we recommend returning your original item for store credit and placing a new order. This ensures the fastest processing and availability of your preferred item.

Eligible items may be returned for store credit within 14 days of delivery. 

Items must be unworn and returned in their original condition and packaging. Return shipping costs are the responsibility of the customer. Original shipping charge are non-refundable. Due to hygiene reasons, earrings are final sale unless faulty.

Due to the made to order and one of a kind nature of ILEAO pieces, we do not offer refunds.

• What if my item arrives damaged or faulty?

Please contact me with photos within 7 days of receiving your order, and we’ll sort it out quickly. A 3 month warranty is also included with every purchase to cover any manufacturing defects. This does not include : normal wear and tear (scratches, tarnishing, fading), damages due to improper care, accidents or exposure to chemicals, lost or stolen items.


PACKAGING & SUSTAINABILITY

•  What does the packaging look like?

Every piece comes carefully packed in an ILEAO jewelry box, with a complementary microfiber pouch, a polishing cloth and a small care tips guide.

If you order multiple pieces, the packaging will be adjusted accordingly, whether that means combining items into one box or including additional pouches and boxes to ensure everything arrives beautifully and safely.

• Is your packaging sustainable?

Yes! I use minimal, recyclable, or reusable materials in all of my packaging. To protect your piece during transit, I include a small reusable plastic bag. I kindly ask that you keep it—it’s also the best way to store your jewelry safely when not used.

• Do you offer gift wrapping?

I don't offer gift wrapping at the moment, but you're welcome to add a note at checkout, I'll handwrite it on a special ILEAO card. The packaging is simple, thoughtful, and gift ready as is.

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GENERAL

•  How can I contact you?

You can reach me at contact@ileao.studio.

• Where can I find care and sizing info?

You’ll find links to the care guide and size guide in the footer and on every product page.