Shipping policies
Production time
All pieces are made to order, with care and intention. Production time is approximately 3–4 weeks. Thank you for your patience — your piece is being crafted just for you, and I promise it will be worth the wait.
I do my best to complete each order on the earlier side — but if you have a deadline in mind, feel free to reach out and I’ll do my best to accommodate.
I also invite you to explore the “In Stock” and “One of a Kind” sections of the site (coming soon!) — these pieces are ready to ship within 1 to 10 business days.
Processing and delivery times
- Orders are processed within 2 to 5 business days, after which each piece is carefully handcrafted over 3 to 4 weeks.
- One-of-a-kind pieces however, are in stock and will ship within 1 to 10 business days from the order date.
- Estimated delivery times after production (depending on the shipping option selected at checkout) : Canada 2 to 7 business days , USA 4 to 10 business days, international 5 to 10 days business days(express) or 2 to 5 weeks (standard).
- Orders ship once a week.
Once you order has shipped, you will receive a confirmation email with tracking information. Please note that delivery times are estimates and may be affected by carrier delays or customs processing.
Shipping costs
Shipping rates are flat and based on your location:
- Canada: $15 CAD — free shipping on orders over $350
- United States: $18 CAD — free shipping on orders over $400
- International: $35 CAD
- Express international shipping (optional): $65 CAD
Express shipping (65 $ CAD) is only available to selected countries:
France, Germany, Belgium, Netherlands, Italy, Spain, Portugal, Ireland, Austria, Denmark, Sweden, Finland, Japan, South Korea, Singapore, Taiwan, Hong Kong, Australia, New Zealand, UAE, and Israel.
If you select this option from a country outside this list, your order will be shipped using standard service and the price difference will not be refunded.
All parcels are shipped with tracking.
Estimated delivery time is 2–10 business days within North America and 2–5 weeks internationally.
Express delivery offers a faster option (5–10 days depending on destination).
Please note: any customs or import duties are the responsibility of the recipient.
Lost or stolen packages
ILEAO is not responsible for lost or stolen packages. All orders include a tracking number, please ensure someone is available to receive the delivery.
Duties and taxes
For international orders, custom fees, import duties or taxes may apply. These charges are the buyer's responsibility and are determined by your country's customs regulations. I recommend checking with your local customs office for more information.